City Associate, Sukabumi

City Associate, Sukabumi Team Operations / Marketing, Communications & Public Policy Location Bandung, Indonesia Job Type Full-time The role at a glance Skills you need What we offer Life at Grab The role at a glance Get to Know the TeamThe West Java Area Operations team is responsible for strengthening Grab's operations across the region, including Bandung, Sukabumi, Cianjur, Garut, Tasikmalaya, and Cirebon. We work closely with local communities, government stakeholders, driver-partners, merchant-partners, and strategic partners to deliver reliable services and sustainable growth. If you are excited about solving local challenges and creating meaningful impact in Sukabumi and West Java, join our team!Get to Know the RoleWe are seeking an experienced City Associate based in Sukabumi, Indonesia. You will manage and optimize local operations in Sukabumi while collaborating with the broader West Java team to drive service quality, operational excellence, and sustainable business growth.The Critical Tasks You Will PerformManage daily operations in Sukabumi, ensuring reliable service delivery and a positive experience for customers and partners.Build and maintain strategic relationships with local government, communities, vendors, driver-partners, merchant-partners, and other stakeholders.Implement, monitor, and improve service-quality standards across customer and partner touchpoints.Analyze local market trends, operational performance, and competitor activities to identify challenges and growth opportunities.Manage and resolve operational escalations, customer concerns, and partner issues promptly and effectively.Coordinate with West Java and cross-functional teams to improve service offerings and operational efficiency.Prepare regular reports covering key performance indicators, operational challenges, market insights, and recommended actions.Ensure all local operations comply with government regulations, company policies, and Grab's operational standards. Read more Skills you need What Essential Skills You Will NeedA bachelor's degree in any field.At least one year of experience managing local operations and improving customer or partner satisfaction.Strong knowledge of Sukabumi and the broader West Java market, including its local culture, communities, tourism landscape, and business practices.Fluency in Bahasa Indonesia and working proficiency in English; proficiency in Sundanese is an advantage. Read more What we offer About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Read more Life at Grab Life at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For At GrabWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Read more What’s it like to work at Grab? Play video City Associate, Sukabumi Apply Now Save Saved Open sharing options Share Meet the Operations and Sales team Our Operations and Sales teams are the dynamic duo decoding user behaviour – from our partners to our consumers! Discover innovative ways to get things done and ensure smooth operations for the millions of micro-entrepreneurs who use the Grab platform. To succeed in Operations at Grab, we must immerse ourselves in the markets so that we can experience the pain points of our consumers and partners. For example, the traffic in Bangkok and Jakarta makes our driver-partners value a job not just based on the travel distance but how long the trip will take in traffic. This consideration plays a big part in how we design the pricing scheme for different services in the region. Only by sitting in the traffic yourselves can you feel the pain of our partners and empathise with them. “ ” Hong Khai LohLead Product Manager, Fulfilment – Dispatch In my role, I am responsible for Grab Indonesia’s Help Centre articles. I provide information and solutions to troubleshoot any issues our passengers, merchant and driver-partners might have. I also deal with customer queries and remedy any specific issues end users might be experiencing. Dealing with people when they’re frustrated can be tricky – but I think customer service is the best place to learn about humanity and empathy and widen your perspective. It teaches you how to listen and understand people to find solutions – that’s why I love my job. “ ” Meizer AssirySenior Content Development Specialist If I could sum up life at Grab, it would be flexible, evolutionary and life-changing. This is the place to live your life and learn the lessons that come with that – both inside and outside of work. Grab has evolved but it’s still like a start-up because we’re learning something new every day. “ ” Pakamol ThuvanalinAssistant Manager, GrabMart and GrabExpress, Strategy Lead Meet the Marketing, Communications and Public Policy team We’re the storytellers who take the Grab journey and tell it on a global stage. Whether it’s connecting with media, engaging online influencers, chatting with industry experts or reaching out to the community – our team serves as the voice of Grab. There is never a dull day in the Grab marketing team. We have to be strategic, results-driven, user-first and tactical all at the same time, and that’s why I love it. To succeed in marketing, you really have to understand the user better than they understand themselves and know how to make them react. “ ” Pete NuchanatanonHead of PMM Working in the Marketing Social Media team, you embrace a different type of culture you can’t easily find in other companies. Remarkable team dynamics, self-driven and goal-oriented Grabbers work hand in hand to achieve a common goal. “ ” Mienelyn (Minch) VicentuanManager, Social Care I love driving regional product and growth marketing in the dynamic landscape of B2B SaaS, tech, services, and data solutions. From leading hyper-growth strategies for businesses like Grab For Business and GrabMaps to engagement solutions like GrabGifts Digital Vouchers, and innovative initiatives like GrabDefence that safeguard companies and their users. Every day is a new opportunity to innovate and make a meaningful impact across diverse sectors in Southeast Asia. “ ” Saum NamaziHead of B2B Product & Growth Marketing The Application Process What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like. Step 1: Apply. We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate. Step 2: Getting to know you. Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences. Step 3: Testing, testing… 123. Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details. Step 4: Is it a culture match? Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality. Grab a spot in our talent community Interested in what’s next at Grab? Join our talent community to get early access to opportunities and updates on our teams, work, and culture. Join now