Senior Systems Engineer (Mobile Device Management)

Senior Systems Engineer (Mobile Device Management) Team Technology Solutions Location Petaling Jaya, Malaysia Job Type Full-time The role at a glance Get to Know the TeamGrabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences.

We are looking for individuals with similar customer-centric and innovative values to join our growing team.Get to Know the RoleAs the senior systems engineer, you will be responsible for endpoint and patch management in Grab to ensure smooth daily regional operations (Level 2 and 3) and management of tasks/projects for the business. You will need to have a background in mobile device management, patch management, operating system, and application lifecycle management.

Additionally, they will need to have scripting skills. Furthermore, they must be able to collaborate excellently and communicate updates and resolutions to customers and other partners effectively. You will report to the IT System Manager. This role is based onsite at Grab's office in Petaling Jaya, Malaysia.The Critical Tasks You Will PerformEndpoint Management Systems:Responsible for endpoint management via Software as a Service (SaaS) - SaaS based systems like Jamf, Workspace One, Digicert and JumpCloud.Responsible for software evaluation, testing, endpoint deployment and post-deployment support.Responsible for OS patch management and application lifecycle management.Document system configurations, procedures, and troubleshooting steps.Automation & Optimisation: Automate tasks to maintain operational efficiency on the platform we manage.Team Collaboration:Work with internal stakeholders, vendors, and cross-functional teams to provide technical expertise and support.Provide Level 2 & 3 IT operational support.

Coordinate and liaise with vendors for operational support.Stay up-to-date with industry trends and latest technologies.Troubleshoot complex technical issues across different managed systems and platforms to ensure minimal downtime and optimal performance.Technical Project Execution: Lead the end-to-end implementation of endpoint deployments, ensuring high-quality delivery of clearly-defined outcomes and improving system efficiency.

Read more Skills you need What Essential Skills You Will NeedEndpoint Management: At least 6 years of administration and operations experience with Windows, MacOS, Linux, iOS, and Android endpoints, including Windows image deployment.MDM Expertise: hands-on experience with Mobile Device Management (MDM) tools like Jamf, Workspace One, Intune, JumpCloud, and Google MDM.System Deployment and Management: Experience of Microsoft Endpoint Manager (MECM/Intune) and Windows Autopilot, with skills in OS and application patch management.Platform Proficiency: Experience of at least two core platforms (MacOS, Windows, Linux) and familiarity with mobile OS (iOS and Android), along with Mobile Application Management (MAM).

Security and Compliance: Experience implementing endpoint security configurations based on industry standards, familiarity with PKI concepts, and knowledge of SSO and related protocols.Technical Skills: Proficiency in scripting and automation (e.g., Bash, Shell, PowerShell, Python), and experience using AI tools to enhance coding efficiency and documentation quality.Operational Excellence: Experience in advanced troubleshooting, change management, incident management, and understanding of Information Technology Infrastructure Library processes and best practices.Proficiency in CI/CD tools (Jenkins, GitLab, etc.) would be a good addition.

Read more What we offer About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Read more Life at Grab Life at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For At GrabWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best.

We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Read more What’s it like to work at Grab? Play video View our location For over a decade, Grab has seamlessly connected Malaysian people to a range of services—food, groceries, rides, and more.

Take a tour and get to know this one-stop destination for making life more convenient for the local community. [Click to enlarge image] [Click to enlarge image] [Click to enlarge image] [Click to enlarge image] [Click to enlarge image] Meet the Technology Solutions team We are the go-to tech experts who strive to make every Grab experience awesome! Our team is a mix of tech enthusiasts from many backgrounds, all in for delivering personalised and super-smart IT solutions.

Since joining Grab, I’ve led projects that streamlined finance operations, automated key processes and improved compliance. From billing automation to system integrations, our work has increased efficiency and agility. What I enjoy most about GTS is the collaborative, innovation-driven culture where every idea makes a real impact. It’s a place that challenges you to grow while contributing to meaningful change for millions of users.

“ ” The Application Process What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like. Step 1: Apply. We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate. Step 2: Getting to know you. Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.

Step 3: Testing, testing… 123. Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details. Step 4: Is it a culture match? Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.