About the role
from listingJob Description
This role is responsible for providing business and initiative support to TAL's Group Life Stakeholders by developing innovative and intuitive business and digital solutions, managing system changes, daily support activities and detailing documentation on new or changed processes and technologies.
In this role you will:
Business Analysis & Process Improvement: Analyse existing business processes, identify improvement opportunities, and design future-state processes that improve customer experience, efficiency and implementation outcomes.
Requirements & Product Delivery: Partner with business and engineering teams to gather requirements, translate them into clear user stories and documentation, and support backlog prioritisation throughout the product development lifecycle.
Digital Change & Implementation: Coordinate the delivery of digital initiatives, including user acceptance testing, implementation planning, release documentation, training and post-implementation reviews.
Partner & Operational Support: Act as a subject matter expert for Group Life partners, supporting client change requests, deployments, system and process issues, incidents, and pre-sales or account management activities.
Risk, Stakeholder & Delivery Management: Facilitate internal and external workshops, manage risks and issues, provide regular status reporting, and ensure stakeholders remain informed and aligned throughout delivery.
Qualifications
Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.
Life Insurance knowledge is highly desirable.
Desirable: Qualifications (CSPO, ASPO,CSM, A-SCM, Business
Analysis or Project Manager Management)
Employment type: Full-time
Industries: Insurance